Active Ride Shop - Shipping Information

Customer Service

Ordering

Delivery

Company Info

Shopping

Features

Skateboard Info

Christmas Delivery Guide - Be sure to order by these days for guaranteed Christmas delivery!

12/16 (by noon PST) - for UPS Ground Shipping outside of California
12/21 - for UPS Ground Shipping to California
12/18 (by noon PST) - for 3 Day Select Shipping
12/21 - for 2 Day Air Shipping
12/22 - for Next Day Air Shipping
12/10 (by noon PST) - for APO/FPO and US Territories
12/16 (by noon PST) - for Standard Canada Shipping
12/18 (by noon PST) - for Expidited Canada Shipping

* Check your shopping cart's estimated delivery date for more specifics. Dates are estimated, when in doubt always play it safe and upgrade your shipping.

Shipping Policy

Most orders shipped within 24-48 hours - weekends and holidays excluded
UPS does not pick up or deliver packages on weekends or holidays
Items ordered together may ship separately
Active Mailorder does not ship internationally, with the exception of Canada
Active carries selected merchandise that is restricted from International shipping. If an order is placed with this selected product, you will be notified via email.

Signatures are required for the delivery of the following orders

All first time orders over $250.00
All first time UPS Next Day Air orders
All first time orders with different bill to and ship to addresses

* UPS will not deliver a box that is signature required without someone being available to sign for the package. If this is a problem give us a call within 24 hours of placing your order.

Order Verification

All suspect orders are subject to verification, this is done for your protection
Suspect orders will be held until verified
PayPal orders are an exception to verification

Shipping Transit Times

All Estimates Exclude Weekends & Holidays

UPS Ground See Chart Below
UPS 2 Day Air: 2 - 3 Business Days
UPS Next Day Air: 1 - 2 Business Days
UPS Next Day Saturday Service: Available Upon Request for Contenental US Customers Only. Please call our Sales Department at (800) 588-3911 for details
UPS Exp Air (Alaska, Hawaii): 2 - 3 Business Days
UPS US Expedited (Puerto Rico & Guam): 3 - 5 Business Days
UPS Standard Canada: 7 - 10 Business Days
UPS Expedited Canada: 5 - 7 Business Days

UPS Ground Shipping Transit Times

Active suggests the use of UPS Ground as the most reliable/cost efficient method of shipping
Canada, P.O. Boxes, and Military Addresses do not qualify for UPS Ground

UPS Shipping Transit Times

Calculating Shipping Costs

Place the items you wish to order in your Shopping Cart & View it.
Enter the shipping address zip code in the Shipping Options section
Select the shipping method you wish to use from the Shipping Method drop down menu